talk shop Logo 2X updated
talk shop Logo 2X updated

Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Talk Shop Ltd (“Talk Shop”, “we”, “us”, “our”) collects, uses and protects your personal information. It applies to visitors to our website, people who contact us, clients, suppliers, and individuals who participate in our training sessions.

Talk Shop Ltd is the data controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

If you have any questions, you can contact us at:

admin@talkshopltd.com

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

What Is Personal Data?

“Personal data” means any information that identifies or could identify you.

We collect it when:

  • You provide it directly (e.g., enquiry forms, email, phone, training interactions)
  • It is collected automatically when you use our website
  • A third party (such as your employer) provides it to us for training or project administration

Anonymised data — where individuals cannot be identified — is not covered by this notice.

What Personal Data We Collect

A: Information you provide to us

This may include:

  • Name
  • Job title and company
  • Email address and phone number
  • Work location
  • Messages or enquiries
  • CVs, applications, employment or contractor information
  • Accessibility or training requirements (if relevant to your participation)
  • Social media profile details (when interacting with us online)

B: Information collected automatically

Through cookies and analytics tools we may collect:

  • IP address
  • Browser, device and operating system
  • Pages viewed and interactions
  • Date/time of access
  • Approximate geographic location
  • Referring websites

For more information, please see our Cookie Policy, which explains our use of analytics, advertising pixels and how consent is collected in accordance with PECR (Privacy and Electronic Communications Regulations).

How We Use Your Personal Data

We use your data to:

  • Respond to enquiries
  • Provide information about our services
  • Deliver and administer training sessions
  • Organise attendance, logistics, and follow-up resources
  • Improve our website and user experience
  • Manage our relationship with clients, freelancers and suppliers
  • Assess job or contractor applications
  • Maintain business records and financial accounts
  • Meet legal and regulatory obligations
  • We do not sell your personal information.

Marketing communications are only sent:

  • With your consent (opt-in)
  • Or under legitimate interest where appropriate (e.g., relevant business enquiries)

You may unsubscribe at any time.

Legal Bases for Processing

We process data under the following lawful bases:

Consent: Where you actively give permission (e.g., form submissions, subscribing to updates).

Legitimate Interests: For purposes such as responding to enquiries, improving our website, or managing our business.

Contractual Necessity: To deliver training services or prepare to enter a contract.

Legal Obligation: To meet financial, regulatory or reporting requirements.

You may withdraw consent at any time by emailing privacy@talkshoptraining.co.uk.

Data Security

We use appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure

Access is restricted to staff and associates who need it to deliver services and are bound by confidentiality duties.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described above.

Examples:

  • Enquiries: usually 12–24 months
  • Client/project data: retained for legal, financial and record-keeping requirements
  • Recruitment data: normally 6–12 months unless you ask us to keep it longer
  • Training records (attendance, session notes): retained as required by the contract with your employer

Once no longer required, data is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data (Subject Access Request)
  • Correct inaccurate information
  • Delete your data (in certain circumstances)
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Request portability of your data
  • Restrict processing in certain circumstances
  • Complain to the ICO if you believe your rights have been breached

To exercise any right, contact:

admin@talkshopltd.com
ICO: https://ico.org.uk/make-a-complaint/

Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly collect data relating to children.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for how they handle your personal data.

Updates to This Policy

We may update this privacy notice from time to time. The latest version will always be available on this page.

Last updated: January 2025